luckyi Privacy Policy

When you register for a luckyi account, we collect your full name, date of birth, email address, mobile number, and a government-issued ID number for identity verification purposes. We also collect your billing details — including your preferred payment method and transaction history — so we can process deposits and withdrawals accurately and securely. During your sessions on the platform, we automatically log technical data such as your IP address, device type, browser version, and the pages you visit; this helps us detect unusual activity and keep your account safe. If you contact our support team, we retain the content of those conversations so we can follow up and improve our service quality. We do not collect sensitive personal information such as biometric data, health records, or political affiliations.

Your personal information is used primarily to operate and maintain your luckyi account, process financial transactions, and verify your identity in line with applicable Philippine regulations. We use your contact details to send you important account notifications — such as login alerts, withdrawal confirmations, and responsible gaming reminders — and we will only send promotional messages if you have opted in to receive them. Session and device data helps our security systems flag suspicious logins and protect your funds from unauthorised access. Aggregated, anonymised usage data is analysed internally to improve platform performance, fix bugs, and develop new features that Filipino players will find useful. We do not use your data to make automated decisions that produce legal or similarly significant effects on you without human review.

luckyi does not sell, rent, or trade your personal information to any third party for marketing purposes — full stop. We share data only with carefully selected service providers who help us operate the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; all of these partners are contractually bound to handle your data with the same level of care we apply. We may disclose information to government authorities or law enforcement agencies when required by Philippine law, a valid court order, or to prevent fraud and protect the safety of our users. In the event of a corporate restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified in advance. Any third-party partner that receives your data is prohibited from using it for any purpose beyond the specific service they provide to us.

All personal data collected by luckyi is stored on secured servers protected by industry-standard encryption both at rest and in transit, using TLS protocols for all data exchanged between your device and our platform. Access to personal data is restricted to authorised personnel only, and all internal access is logged and regularly audited. We retain your account data for as long as your account remains active and for a period thereafter as required by Philippine financial and gaming regulations; once the retention period expires, data is securely deleted or anonymised. Our security team conducts regular vulnerability assessments and penetration tests to identify and address potential weaknesses before they can be exploited. If a data breach occurs that is likely to affect your rights, we will notify you and the relevant Philippine authorities within the timeframes required by law.

Under applicable Philippine data privacy law, you have the right to access a copy of the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no longer a lawful basis for us to retain it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team via live chat or send a written request to our support email address; we will respond within 15 business days. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving all data-related concerns fairly and transparently.

luckyi uses essential cookies to keep you logged in, remember your preferences, and maintain the security of your session; these cookies are strictly necessary and cannot be disabled without affecting core platform functionality. We also use performance cookies to understand how players navigate the platform so we can identify pages that load slowly or features that cause confusion, helping us deliver a smoother experience. We do not use third-party advertising cookies or cross-site tracking technologies that follow you around the internet after you leave our platform. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies may prevent you from accessing certain features. Our cookie practices are reviewed regularly to ensure they remain proportionate and aligned with your privacy expectations.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make material changes, we will notify registered users through an in-platform message or by email to the address associated with your account, and the "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the luckyi platform after a revised policy takes effect constitutes your acceptance of the updated terms. If you have any questions about this policy or how your data is used, our support team is available 24/7 via live chat.